Maximize ERP Value with Our Post-Implementation Support
ERP Go-Live is Just the Beginning
Successful ERP implementation doesn’t end at go-live, it begins there. After months of planning and execution, your team needs ongoing support to stabilize operations, address issues, and unlock full value from the system. That’s where we come in.
Our Post-Implementation Support Services are designed to ensure your ERP continues to deliver results, evolve with your business, and remain aligned with your strategic goals.
1. Hypercare Support
Immediately after go-live, we provide focused hypercare services to stabilize your system and users. This includes:
Resolving system errors and configuration issues
Supporting user queries and data corrections
Monitoring performance and usage trends
2. Functional & Technical Helpdesk
We offer dedicated helpdesk support for ongoing functional and technical queries. Support is available through tickets, chat, or email based on SLA-defined response and resolution times.
3. Change Requests & Enhancements
As your business evolves, so do your ERP needs. We help with:
Minor enhancements and new configurations
New report development and dashboard customization
Integration with third-party tools and systems
4. User Training & Documentation
We provide end-user training refreshers, onboarding support for new employees, and clear, updated user manuals and SOPs to improve ERP adoption.
5. System Monitoring & Optimization
Our experts monitor your ERP system to ensure optimal performance, data health, and compliance. We also help identify automation opportunities to improve productivity.
6. Version Upgrades & Patch Management
We help you stay current by planning and executing version upgrades, applying patches, and regression testing to ensure a smooth transition.
Our Post-Implementation Offerings
Why Work With Us?
Deep functional and technical ERP knowledge
Flexible support models (onsite, remote, hybrid)
Industry-specific expertise across manufacturing, retail, services, and more
Access to experienced ERP professionals and solution specialists through our marketplace
Proven Impact
Reduced downtime by 60% for a global distributor through proactive system monitoring
Increased ERP adoption from 70% to 95% with structured user training programs
Enabled real-time reporting for a service firm with new dashboards and KPI tracking
Support Packages Available
We offer tailored support packages based on your size, complexity, and needs. Options include:
Monthly retainer models
Pay-per-ticket support
Dedicated on-demand resource pool
Annual maintenance contracts (AMCs)
Get Peace of Mind After Go-Live
Let us help you get the most out of your ERP investment. Our Post-Implementation Support ensures your ERP remains stable, scalable, and aligned with your business goals.
